Privacy Policy

Information we collect

When you request a quote or contact us, we collect the details you choose to provide, such as your name, phone number, email address, suburb, requested service, job details and how you heard about us. We use this information to respond, prepare your free quote, arrange work and keep business records.

Our website also records technical visit information, including pages viewed, referral information, browser, device type, country and website performance. Lovable provides our website hosting and visit analytics. Its analytics uses no cookies and does not identify you personally.

Meta, Google and advertising

Where advertising tracking is permitted, our website uses the Meta Pixel provided by Meta Platforms, Inc. It records PageView events and may send Meta the page address, your IP address, browser and device information, and advertising cookie identifiers. Meta may use this information under its own privacy terms.

We use this information to measure website visits, understand the performance of our Facebook and Instagram advertising, and optimise and improve our advertising. This Pixel setup does not send Meta the name, email address, phone number or job details you enter in our quote form.

Our website also uses Google Ads tags to measure advertising visits, successful quote requests and clicks on phone links. Google may receive the page address, IP address, browser and device information, and advertising click or cookie identifiers. Where advertising tracking is permitted, a successful quote request may also send Google the email address and phone number supplied for enhanced conversions. We use this information to measure and optimise our Google advertising.

Phone-link clicks are reported to Google only when advertising tracking is permitted. Rejecting advertising tracking does not prevent you from calling us. Google's consent mode may still provide limited, cookie-free measurement where advertising storage is denied.

In the EU/EEA, UK, Switzerland, Canada and regions where consent cannot be determined, the Meta Pixel loads only after you accept advertising tracking. Elsewhere it may operate unless you reject it or your browser sends Global Privacy Control. A choice you make through Cookie settings applies to your future visits on this browser.

Your choices and withdrawal

You can accept or reject analytics and advertising separately. Global Privacy Control overrides a saved acceptance. Withdrawing advertising consent stops new Meta Pixel events and Google phone-link conversion events in this browser; it does not replay events that were blocked earlier or erase information Meta or Google has already received.

You can also contact us using the details below to ask about your information or withdraw a marketing permission you have given us directly. For information already received by Meta, you may also need to use your Meta or Google privacy and advertising controls.

Service providers and external links

We use service providers to operate our website and business, including Lovable for hosting, website data and analytics, Meta and Google for permitted advertising measurement, and ServiceM8 for enquiries submitted through its external request form. Information you enter on an external service is also handled under that provider's privacy terms. We do not sell your personal information.

Read Meta's information about its technologies and data use in its Privacy Policy.

Read Google's information about its advertising technologies and data use.

Storage and contact

We keep information only for as long as reasonably needed for enquiries, work, legal and accounting obligations, dispute resolution and website measurement. We take reasonable steps to protect it, but no internet transmission or storage system is completely secure.

Questions or privacy requests can be sent to Our Sparky at hello@oursparky.com.au or by calling 0473 457 641. We are based in Hervey Bay, Queensland.